Privacy Policy

1. Data We Collect

We collect personal information only where it is necessary to provide or improve our services. This includes:

• Contact details — name, email address, and telephone number provided through our contact form or during service delivery.
• Service-related information — family and household details shared during facilitated sessions or workshops, held in strict confidence.
• Website usage data — anonymised analytics data such as pages visited, browser type, and general location, collected via cookies with your consent.
• Communications — messages sent to us by email or telephone, retained for service continuity.

2. How We Use Your Data

Personal information is used solely to deliver, administer, and improve our services. Specifically:

• To respond to enquiries and schedule sessions.
• To prepare and deliver the service you have engaged.
• To issue session summaries and reference documents agreed with you.
• To send service-related correspondence, including confirmations and follow-ups.
• To analyse website performance on an anonymised basis to improve the experience for visitors.

We do not use personal data for automated decision-making or profiling. We do not sell, rent, or share personal information with third parties for marketing purposes.

3. Legal Basis for Processing

We process personal data on the following legal grounds:

• Contract performance — processing necessary to deliver the service you have engaged.
• Legitimate interest — communicating with enquirers and maintaining service records.
• Consent — analytics and marketing cookies, where you have provided consent via our cookie control.

4. Data Retention

Contact enquiries that do not lead to an engagement are retained for up to 12 months. Records relating to active or completed service engagements are retained for 5 years from the date of the final session, after which they are securely deleted. Website analytics data is retained in anonymised form only.

5. Data Protection Measures

We take reasonable technical and organisational steps to protect personal information, including:

• Encrypted storage and secure transmission of files containing personal details.
• Access restricted to Lineara staff directly involved in service delivery.
• No physical or digital copies of session materials shared with third parties without your explicit instruction.
• In the event of a data incident, affected individuals will be notified promptly.

6. Cookies

Our website uses cookies to enable basic functionality and, with your consent, to collect anonymised analytics data. Essential cookies cannot be disabled. All other cookie categories may be controlled through our Cookie Policy page, which includes interactive preference controls. You may withdraw cookie consent at any time.

7. Your Rights

You hold the following rights with respect to personal data we hold about you:

• Access — to request a copy of the personal data we hold about you.
• Rectification — to request correction of inaccurate or incomplete data.
• Erasure — to request deletion of your data, subject to any legal or contractual obligations.
• Objection — to object to processing based on legitimate interest.
• Portability — to receive your data in a structured, commonly used format.
• Withdrawal of consent — to withdraw any previously given consent at any time without affecting prior processing.

To exercise any of these rights, please write to [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain references to third-party services or resources. Lineara is not responsible for the privacy practices of those parties. We encourage you to review the privacy policies of any external services you choose to use.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18 without the prior consent of a parent or guardian. Where a service engagement involves minors as part of a family unit, all communication is conducted with the responsible adult.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via a notice on our website. The date at the top of this page indicates when the policy was last revised. Continued use of our services following any update constitutes acceptance of the revised policy.